Payment for the artwork
We accept all major credit and debit cards, PayPal, all very secure and your card details are not stored. You can also pay by Bank Transfer (the details should show up at the checkout stage) and over the phone.
When you pay, you have an option of creating an account with www.buypaintings.co.uk. All your information is very secure and will never be shared with any third party.
Creating an account has its benefits, as I may from time to time send you newsletters with news, discount codes, so it’s well worth it signing up.
Once you place an order you will get a message from us, acknowledging your order and delivery info.
Delivery and shipment
All paintings has securely packaged with few layers of bubble wrap and corrugated card. In some cases we would make a handmade MDF protected box to make sure the painting is safe and secure.
UK delivery is free
Europe, US and Canada deliveries are free with orders over £400. Any other countries please get in touch to get a shipment quote.
We aim to dispatch the artwork within 1-2 working days. Do let us know if the order is of urgent matter, and we can dispatch the painting pretty much within 24-48 hours of placing an order.
We will also email you with the tracking number and courier web site so you can track your package, once we arrange postage.
Once the package arrives, please inspect it carefully before signing for the receipt, as if you signed before inspecting the parcel and there is damage, it could be difficult to get reimbursement from the insurance company. If the damage is very superficial to the top layer of the box, and you think that the artwork inside should be ok, then go ahead and open it up to check. Sometimes boxes have few scratches here and there, but the way we pack our paintings, there should not be any damage to the artwork.
If the artwork arrives and for some reason you are not satisfied, we have 14 days returns policy.
If you would like to return the painting, please get in touch with us as soon as possible and arrange the return of the artwork within 14 days of receipt.
To return the artwork you will have to pack it securely in the original packaging to avoid damage in transit and arrange a courier service to send it back to us. If you need some help you are more than welcome to give us a call, and we will help you in any way we can. The courier charge for returning the painting has to be paid by customer.
Once we receive the painting back in good condition, we will issue the refund which should take 2-5 days to process depending on the way you chose to pay.
Our ultimate goal is to create art that you are happy with.